SHIPPING

Please follow the instructions below to start your return:

To book a return, click here

If you have ordered from our AU store and are located in Australia or New Zealand, book your return here

Please note: Your order number begins with #US

• We offer a 30 day exchange policy from the date of delivery for an exchange or credit note. This includes flash sale items and does not include final sale items.
• Items must be unworn, unwashed with tags attached and in their original packaging. Swim bottoms must be unworn with the hygiene sticker attached to be eligible for return.
• If you have received your items as a gift and are unsure of your order number, please use the link above and select returning or exchanging a gift.
• If you believe you have received a faulty item or the wrong item, please email hello@saskicollection.com with photos of the issues you are experiencing. Our customer service team responds to all emails within 2-3 business days.
• If you have paid the original postage cost and booked a return, this shipping cost is non-refundable.
• If you are an Australian customer, you will receive free shipping to return your item back to us.
• As all of our collections are limited edition capsules, we cannot guarantee that the item you wish to exchange to will be in stock. If this item or size becomes unavailable, we will issue you with a credit note.

Please note, dispatch and response times may be longer during the Christmas period.

LOCATION	SERVICE	TIME FRAME
AUSTRALIA	AUS POST EXPRESS AUS POST STANDARD	1-4 Business Days 6-11 Business Days
CANADA	STANDARD INTERNATIONAL DHL EXPRESS	10-16 Business Days 2 - 3 Business Days
GERMANY	STANDARD INTERNATIONAL DHL EXPRESS	10-16 Business Days 2 - 3 Business Days
NEW ZEALAND	STANDARD INTERNATIONAL DHL EXPRESS	5 - 10 Business Days 1 - 2 Business Days
UNITED STATES	STANDARD INTERNATIONAL DHL EXPRESS	10 - 16 Business Days 2 - 3 Business Days
UNITED KINGDOM	STANDARD INTERNATIONAL DHL EXPRESS	10 - 16 Business Days 2 - 3 Business Days
REST OF EUROPE	STANDARD INTERNATIONAL DHL EXPRESS	10 - 16+ Business Days 2 - 4 Business Days
REST OF WORLD	STANDARD INTERNATIONAL DHL EXPRESS	10 - 16+ Business Days 2 - 4 Business Days

Please note, dispatch and response times may be longer during the Christmas period.

All orders are shipped within 72 hours of purchase on business days in Queensland, Australia (AEST). Any orders made on Saturday or Sunday will be dispatched within 72 hours from the following Monday. Please note, during sale periods or public holidays, we may experience small dispatch delays.

Once an order is dispatched from our warehouse, Saski cannot be held responsible for any delivery delays, missing, lost or stolen packages. If you are experiencing any of these issues, please contact the courier directly.

If your order contains Pre-Order items and in stock items, please note that your order will be shipped once the Pre-Order item(s) are in stock. We are unable to split orders so if you wish to purchase an in stock item and Pre-Order item we recommend placing separate orders.

Please note we are unable to give exact shipping dates for Pre-Orders other that the indicative time displayed on product page.