FAQ'S

WHAT ARE TAMMY’S MEASUREMENTS?

A: Tammy is 165cm tall. Her bust is approx. 35.5 inches, her waist is approx. 26 inches, and her hips are approx. 36 inches.

WHAT IS YOUR RETURNS POLICY?

A: We offer a 30 day exchange period on size only, if your item is returned in original condition, unworn and with tags attached. Please make sure your item is free from:

- Make up, fake tan and animal hair

- Free from scents of deodorant, perfume or washing powder

Please be careful when trying on our garments! Unfortunately we are unable to cover the cost of return shipping for international customers but will happily ship the new size to you free of charge. If you need to exchange your size, please visit our Delivery and Returns page and use our returns portal.

Please note for swim bottoms/one piece swim to be eligible for an exchange, the hygiene sticker must not be removed.

-Items marked "SALE" or "SAMPLE" are not eligible for return. Please make sure you've read the list of possible faults in all SAMPLE products before checking out, they are discounted for this reason.

 

HOW DO I EXCHANGE A SIZE IF YOU ARE OUT OF STOCK?

A:You can do this via our returns portal with our shop now feature. If we are well and truly sold out of the size you need, we can offer you a refund less the cost of shipping.



WHAT HAPPENS IF I WAS SENT AN INCORRECT ITEM?

A: If you have received an incorrect item (this includes incorrect size or colour) we will require you to send through a photo of the item to hello@saskicollection.com - and then we will be able to proceed with further information on what to do next. We will reimburse shipping expenses when the receipt is included in the return package. When returning an incorrect item please ensure that the garment gets back to us in an original unworn condition with tags attached.

 

WHAT FABRICS ARE EACH OF THE PRODUCTS MADE OF?

A: Fabrics used in manufacturing are listed in the product descriptions on our website.

DO THE PRODUCTS RUN TRUE TO SIZE?

A: Measurements for you to refer to when picking a size are outlined on our website, to help you achieve the best fit.

I ORDERED THE WRONG SIZE BY ACCIDENT, AM I ABLE TO CHANGE IT BEFORE YOU SHIP IT OUT?

A: Please contact hello@saskicollection.com and we will help you anyway we can, as long as you contact us before the product is shipped. Please remember, during launch/restock periods we receive high volumes of orders and emails and can't always make changes to orders before they're shipped.

WHEN WILL YOU BE RESTOCKING?

A: The best way to find out about any Saski Collection updates including restock dates, is to join our mailing list. Our members are the first to know and you can sign up easily by scrolling to the bottom of any page on our website.
 

DOES SHIPPING INCLUDE IMPORT/TAX CHARGES?

A: No. Please refer the Shipping page on our website, which outlines important information regarding import liabilities, taxes and the associated costs.

 

WHERE WILL MY PARCEL BE LEFT IF I AM NOT HOME?

A. Please note if you choose standard shipping your package may be left at your front door or mailbox if you're not home. We suggest selecting express shipping if you are wanting the package to be signed for or taken to your nearest post office if you're not home to avoid any issues.

 

ARE SASKI PRODUCTS MADE ETHICALLY?

A: Yes. Saski Collection works with an Australian owned and operated design and manufacturing partner to produce Saski Collection. 

In terms of our international factories and compliance, we only use hand-picked, ethical manufacturing partners that our manufacturing partners have personally visited and viewed actual production lines. Our product also receives random third party inspections to perform inspections on production.  

Our team not only visit the showrooms of our manufacturing partners, but also the physical productions lines. We take social responsibility very seriously and ensure our manufacturing partners are all Child-labour and Sweat Shop free in which is a requirement to even begin initiating with each factory. Minimum wages are adhered to as well as being conscious of environmental standards which is now a pre requisite to all Factories in operation.

Each factory and country have different certifications and Audit requirements to adhere too, depending on the speciality services of the actual factory.

With regards to the factories that produce Saski Collection, the following certifications and Audits apply:

ISO9001

ACCORD BANGLADESH

(Please note, as stated on our website, all of our products are made in China)

BSCI Audited 

Wrap Audited

These audits allow the factories to adhere to specific regulations and monitor the use of any fabric dying processes, safety processes, as well as important aspects of the factories operations (such as child labor, etc).

All our factories are Child Labor and Sweat Shop free.